Support

Contact us

Email hello@wallmock.com. Write from the address you sign in with, and include roughly when it happened and what you expected. You don't need to attach your artwork.

Send feedback

Tell us about a problem, a room you'd like, or an idea. Signed in? Use Help & feedback in the profile menu of the studio: it takes a minute. Otherwise, email hello@wallmock.com.

Using your mockups

Can I use a clean download in my shop? Yes: authorised clean downloads on Free, Lite, Pro and Studio can be used to promote artwork you own or are licensed to use, including product listings, ads and client work. Watermarked previews are for evaluation. Read the commercial-use licence for the scope.

Are these real room photographs? WallMock's published room backgrounds are AI-generated. Your supplied artwork is composited on your device without generative repainting. Frames, mats and shadows are rendered. How mockups are made.

Is the room scale exact? Treat it as illustrative or estimated unless the room explicitly identifies a measured reference. Always check the preview against the product you sell.

Things you can do yourself

• Sign-in code not working: codes stop working after 10 minutes or 3 wrong tries. Request a new code from the sign-in page.
• Download before refreshing: finished images stay in the open studio tab, under Results. Moving between pages keeps them; refreshing or closing the tab clears them. Downloading, one by one or as a ZIP, never uses credits, and making the same image again (the same artwork file, room and look) isn't charged twice.
• Ideas and room requests: Help & feedback, in the profile menu (top right of the studio), sends them straight to us.
• Refused or failed images: only successful clean images use credits. Refused, failed and cancelled images never do.
• Changing your plan: on Plans. Upgrades start when the payment is confirmed; other changes take effect at your next renewal, and you can cancel them until then.
• Billing and cancelling: Billing & plans (in the profile menu), then Manage subscription, opens the payment provider's billing page for your subscription.
• Refunds: the 14-day guarantee on your first subscription, and how renewals and mistaken charges are handled, are under Terms & refunds. To ask for a refund, email us from the address you sign in with.
• Closing your account: Profile & settings (in the profile menu), then Close account. The panel explains what happens and when. See also Privacy.